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Equipping science. Supporting care.

Customer care

A little guidance goes a long way.

Find helpful information for your next supply order.

Shopping & availability

Find the right supplies for your work.

How do I find a product?

Use the search at the top of the page or browse by department. Check the product specifications, pack size, and intended use before selecting a supply.

Where do prices and availability come from?

When connected, this storefront displays published products, pricing, and availability directly from the Strate WooCommerce catalog. Availability and final pricing are confirmed by WooCommerce when you order.

How does online ordering work?

Product pages show current availability when the WooCommerce catalog is online. If a connection notice is displayed, ordering is not available. Your shopping cart and checkout open in the secure WooCommerce store in a new tab.

Shipping & delivery

Know what to expect before you order.

Where can I see delivery options?

Available shipping methods, delivery restrictions, and shipping charges are determined by the products and delivery address entered in the secure checkout. Review these details before placing an order.

How do I check an existing order?

Use your WooCommerce account or the order-confirmation email issued by the store. This new storefront does not create a separate order history.

Returns & order help

Start with your order details.

Can I return a medical or laboratory supply?

Return eligibility depends on the product, its condition, and the store’s published return policy. Sterile, opened, temperature-sensitive, or specially ordered items may have restrictions. Confirm the applicable policy with the store before purchasing.

What if an item arrives damaged?

Keep the packaging and record the item number, order number, and photos of the damage. Use the contact details in your order confirmation to request assistance before returning an item.

Business purchasing

Get your team ready to order.

What should I prepare for a bulk-purchase inquiry?

Prepare the product names or item numbers, required quantities and pack sizes, delivery location, and any timing or documentation requirements. Pricing, purchasing terms, and availability must be confirmed by the store.

Can I request tax-exempt purchasing?

Tax-exemption eligibility and documentation requirements are handled by the store. A tax-exemption request is not approved automatically, and applicable taxes should be checked before payment.

Need help with an existing order?

Use the contact details in your original order confirmation. Customer-service contact details for the new storefront will be published before online ordering opens.